Policies
Transparency and trust are the foundation of our work. Below you'll find our payment policy, accepted payment methods, service agreement, confidentiality statement, and service expectations.
Financial
Payment Policy
You Deserve A Fresh Start is committed to making our services accessible to all individuals in need. Many of our core reentry support services are offered at no cost to eligible clients through grant funding and community partnerships.
For fee-based services, payment is expected at the time of service unless prior arrangements have been made. We accept cash and major credit cards. Payment plans may be available upon request for individuals experiencing financial hardship.
Clients will be informed of any applicable fees before services are rendered. No one will be denied access to essential support services due to inability to pay.
For questions about billing, payment options, or sliding scale fees, please contact our office during business hours.
Privacy
Confidentiality Statement
Your privacy and trust are paramount. All information shared with You Deserve A Fresh Start is kept strictly confidential in accordance with applicable laws and professional ethics.
We do not disclose client information to third parties — including employers, family members, or government agencies — without your explicit written consent, except as required by law (such as imminent risk of harm or court order).
All staff, volunteers, and partners are bound by confidentiality agreements and trained in privacy protection practices. Records are stored securely and access is limited to authorized personnel only.
Clients have the right to review their own records and request corrections. If you have any concerns about privacy or confidentiality, please speak with a member of our team.
How to Pay
Accepted Payment Methods
To make payment as convenient as possible, we accept the following methods for all fee-based services:
- Cash — accepted at our office during business hours
- Credit & Debit Cards — Visa, Mastercard, American Express, and Discover
Payment is expected at the time of service unless a prior arrangement has been discussed and approved. For clients facing financial hardship, sliding scale fees and payment plans may be available — please speak with our team before your appointment.
If you have questions about billing, need a receipt for reimbursement, or would like to discuss payment options, contact us during business hours.
Terms
Service Agreement
By engaging with You Deserve A Fresh Start, you agree to the following terms, designed to protect your wellbeing and ensure clear expectations for both you and our team.
1. Scope of Services
We provide reentry support, peer mentorship, case management, advocacy, and related services to individuals transitioning back into the community. Specific services, goals, and timelines will be discussed and agreed upon during intake. We reserve the right to refer clients to other providers when needs fall outside our scope.
2. Client Responsibilities
- Attend scheduled appointments and arrive on time, or notify us at least 24 hours in advance to cancel or reschedule.
- Participate actively and communicate openly about needs, progress, and concerns.
- Treat staff, volunteers, and fellow participants with respect and maintain a safe, non-threatening environment.
- Provide accurate information to the best of your ability so we can serve you effectively.
3. Cancellation & No-Show Policy
We understand that life can be unpredictable. We ask for at least 24 hours notice for cancellations when possible. Repeated no-shows or last-minute cancellations may result in suspension of scheduled services until a new plan is discussed.
4. Confidentiality
All information shared is confidential as outlined in our Confidentiality Statement. Exceptions apply only when required by law (imminent risk of harm, court order, or mandatory reporting of abuse/neglect).
5. Termination of Services
Either party may end the working relationship at any time. We may terminate services if a client engages in threatening behavior, repeatedly violates policies, or no longer benefits from our programs. Clients may discontinue services by notifying us verbally or in writing.
6. Liability
You Deserve A Fresh Start provides support and guidance, but we are not a substitute for licensed medical, legal, or mental health professionals. We are not liable for decisions or outcomes resulting from client actions outside of our direct services. Clients are encouraged to seek appropriate professional advice for medical, legal, or clinical matters.
7. Grievances
If you have a concern about your care, a staff member, or a policy, please contact us directly. We take all feedback seriously and will work to resolve issues promptly and fairly.
If you have questions about any part of this agreement, please reach out before or during your intake so we can discuss them together.
Commitment
Service Expectations
At You Deserve A Fresh Start, we are committed to providing respectful, professional, and culturally responsive services to every individual who walks through our doors.
We expect clients to engage with our services in good faith — attending scheduled appointments, communicating openly about needs and challenges, and working collaboratively toward their personal goals.
We strive to respond to all inquiries within one business day and to connect clients with appropriate resources in a timely manner. Our services are delivered with trauma-informed care, recognizing the unique experiences and strengths of each individual.
We welcome feedback and take all concerns seriously. If you feel our services have not met your expectations, we encourage you to reach out so we can address the issue and improve.
Together, we build a partnership based on mutual respect, accountability, and a shared commitment to your success.